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Ticket Action Types
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TABLE NAME

ticket_action_types

DESCRIPTION

Table ticket_action_types is a lookup for all of the possible actions that may be made to a ticket

TABLE ROWS

typevisible_admin_only
add_annotationfalse
assigntrue
set_admin_prioritytrue
set_businessfalse
set_categoryfalse
set_client_priorityfalse
set_contact_emailsfalse
set_contact_phone_numbersfalse
set_internal_notestrue
set_statusfalse
set_summaryfalse
set_typetrue